You’ve probably heard that shorter is better when you’re speaking in public or indeed to the press. Well, yes it is – often but not always. If you just give people the bare facts or the essence of the lesson you’re trying to impart, you might end up a bit forgettable. Look at these examples:

1. It’s important to stick to your time as a speaker or MC.

That makes the point but it’s not at all distinctive. So let’s try this:

2. Lead trainer Guy once spoke at a round table lunch event at a very nice Gordon Ramsay restaurant. Lunch was due to be served before he spoke, after the MC – who was the chief executive of the client – had welcomed people. So, intro at 12.50, lunch at 1pm.

Except the CEO decided that everyone present should introduce themselves individually. There were about 40 of them. He hadn’t checked with anyone about what time the food was coming – so by the time they’d finished it was closer to 1.30 than 1pm. The fish starter, being kept warm under lights, was dry as a bone. He was the boss so there wasn’t much to do about it. The waiting staff were getting pretty annoyed as they had their other schedules to go through.

He’d broken the cardinal rule – give people a bad speech and they’ll grumble a bit but basically forget it. Throw the timing so their food goes bad, they miss a train home or whatever and believe me they’ll remember you.

Speaking needs to be memorable

Now, that’s basically the same point as the simpler instruction to stick to your timing and by all means it’s longer. But for many it’s better. First, it’s only three short paragraphs so it’s hopefully not as indulgent as all that (storytelling is great, brief storytelling is better). More importantly it is a true story, this CEO really did ruin people’s meal with his timing and Guy was there – that makes it our anecdote, Guy can truthfully slot himself into the story and share the experience.

If you’re in PR and your client is going to speak in public or to the press, they may want to get to the data for the very good reason that they find it exciting. Step in. Advise them to do a bit of storytelling. It’s likely to liven things up and make the communication a bit more memorable – and that, I imagine, is the general idea.

Our lead trainer Guy was the event MC for a conference in Manchester once. It was going well until the last speaker arrived. He was high-profile and an asset to the conference, don’t get us wrong. It’s just that he had what might be called a “bit of an attitude”.

He started by giving Guy the exact wording with which he wanted to be introduced. This is actually good practice. It led into a bit of a film about what the man did and it led to a big round of applause when he entered. He then sailed in with “Well, Guy, I’ve had some great introductions – and that wasn’t one of them.” Of course everybody laughed. The event MC is always fair game and Guy didn’t mind being set up.

Six minutes before the speaker was supposed to finish, Guy gave a signal. This was intended helpfully. Unfortunately this was the point at which the speaker decided war had been declared.

The event MC needs to understand timing

“Hey everybody,” the speaker said. “Guy’s trying to shut me up – Guy, are you fed up with me?” Guy was too professional to confess that yes, within the last few seconds that would pretty much have summed up his view. Frankly it didn’t matter whether the speaker was any good or not at that stage. What mattered was:

  • Overrunning might have incurred extra costs from cleaning staff, AV staff, janitorial staff
  • Delegates had travelled from quite some way and might have trains or indeed planes to catch
  • …or they might have made plans to discuss business over dinner or just unwind with colleagues after the conference and those arrangements needed to be respected
  • Actually they might have decided they were going home to their living rooms where they were going to recite the National Anthem backwards or whatever they wanted to do – it was their time and nothing to do with Guy or the speaker.

There was nothing to be done about the cleaning staff or AV staff – Guy simply announced that if delegates needed to get to the station or the airport they should feel free to do so without offending the organisers and speakers. This seemed a fair compromise and after the organisers had been thanked, about 25% of the audience got up and left and the speaker continued.

The point is that if you’re a speaker it’s incumbent upon you to respect the schedule that’s been set. It might not seem important to you if you overrun by 15 or 20 minutes as long as the audience seems happy but they might not stay happy for long.

Here’s a two-minute video about what happened once when Guy was speaking and the inexperienced MC went rogue – and lunch was ready.