PR teams put enormous effort into pitching stories. Angles are refined, copy is polished, targets are carefully selected, and client messages are aligned with what journalists actually need. When it all works, when the timing is right and the angle lands, that effort should translate into strong coverage.
Yet time and again, the story unravels within the first thirty seconds of the interview. Not because the pitch was wrong. Not because the journalist had an agenda. Not because the story lacked substance.
It falls apart because the spokesperson’s first answer is simply too long and that single moment quietly shifts control of the interview. The first thirty seconds really are make or break time.
Why the first thirty seconds carry so much weight
Forget the pleasantries and scene-setting. The first substantive answer is where the real interview begins. It’s where tone, authority and direction are established.
Journalists do not arrive hoping to improvise. They arrive prepared:
They know what their editor wants.
They know what their audience expects.
They know the angle they need to deliver.
That first answer tells them whether the person opposite understands those realities. A concise, relevant answer that clearly speaks to the publication’s audience signals competence and awareness. The journalist relaxes. They know they are dealing with someone who understands the job and can deliver usable material.
A long, inward-looking response packed with internal enthusiasm and vague messaging does the opposite. At that point, the journalist takes control. They begin shaping the story themselves, steering the conversation toward what they need, not what the organisation hoped to say. The narrative is no longer in your hands.
The comms gap few leaders recognise
Many senior leaders prepare for interviews from a single perspective: their own. They know why the organisation is excited, they understand the strategy and the detail and they see the internal value clearly.
What’s often missing is any serious consideration of the audience. The message hasn’t been translated from “why this matters to us” into “why this matters to you”. So the first answer tries to cover everything, says too much, and lands nowhere. That is the moment the interviewee cedes control. Quietly, unintentionally, and very early.
A simple fix
Whether spokespeople are trained professionally or coached internally, the remedy is straightforward:
Keep the first answer short.
Aim it squarely at the publication’s audience.
Demonstrate instantly that you understand the journalist’s brief.
Offer something quotable.
When you or your client do this well, journalists are far more open to the wider messaging. The organisation’s story shapes the coverage, rather than being reshaped by it. When it isn’t, the rest of the interview becomes damage limitation.
Why this matters for PR teams
PR professionals invest huge effort in story development, pitching and relationship-building. Allowing coverage to be derailed by an overlong first answer is a costly and unnecessary risk That’s why first-answer discipline is a core focus of our media training. It’s a small adjustment with disproportionate impact, often the difference between “We got a mention” and “We landed the story we wanted.”
Because in media interviews, power shifts early, very often in the first sentence.
And timing, as ever, is everything.
